Privacy policy
Who we are
Micro Wholefoods is operated by Michael Yates, ABN 15 645 746 159. This policy explains how we handle personal information when you visit our website, place an order, contact us, submit a review or use connected store services.
For privacy questions or requests, contact microwholefoods@gmail.com or +61 406 316 456. Our business and pickup address is 503/9 Williamsons Road, Doncaster VIC 3108, Australia.
Information we collect
Depending on how you interact with us, we collect your name, email address, phone number, billing and delivery details, account information, order and payment-status records, correspondence, reviews and delivery instructions. Payment details are handled through the checkout and payment services used for your transaction.
Our website and connected services may also collect IP addresses, browser and device information, cookie identifiers, pages viewed, interactions and purchase or conversion events. If you send information through a support or chat service, it may form part of the support record; please do not send sensitive health information or full payment-card details.
Information may come directly from you, from your use of the website or from providers involved in payments, delivery, fraud prevention, reviews and advertising measurement.
Why we use information
We use information to process payments and orders, fulfil deliveries and pickups, provide customer service, manage returns, prevent fraud, maintain business records and meet legal obligations. We also use relevant information to operate and improve the website, understand performance and measure advertising.
Where permitted and subject to applicable consent and privacy choices, we may send marketing or use information for advertising personalisation and audience matching. You can unsubscribe from marketing emails without stopping essential order or service messages.
Service providers and disclosures
We disclose information reasonably needed for the services involved, rather than promising that information will never be shared. Recipients may include:
- Shopify and its connected checkout, hosting, payment and store services.
- Payment providers, delivery carriers and fulfilment services involved in your order.
- Customer-support, chat and review providers, including Yotpo and the Google Customer Reviews integration where used.
- Google services, including Analytics and Ads, and Meta advertising services, where enabled and subject to applicable settings and permissions.
- Professional advisers, regulators or other parties where disclosure is required or permitted by law, or reasonably necessary to resolve a dispute or protect against fraud.
Analytics and advertising providers may receive device or cookie identifiers, browsing and purchase events and, where enabled and permitted, customer identifiers for matching and measurement. Hashing an identifier does not necessarily make it anonymous.
Some providers act for us and others also process information under their own privacy terms. Shopify explains its handling of information in its privacy policy.
Cookies and advertising choices
Cookies and similar technologies help operate the cart and checkout, remember preferences, understand website activity and support advertising measurement or personalisation. Essential functions and optional analytics or advertising can have different privacy controls.
Use the storeβs privacy or cookie-preference controls where available to manage your choices. You can also manage cookies in your browser and advertising preferences through the relevant provider; blocking cookies may affect some store functions, and browser controls alone may not stop every form of data processing.
We apply consent and opt-out requirements where applicable. This policy does not represent that every provider processes information only after cookie consent.
Overseas processing
Shopify and other providers may process or store information outside Australia. Depending on the service and its operations, this can include Singapore, Canada, the United States, Ireland and other countries where the provider or its service providers operate.
Overseas privacy laws may differ from Australian law. Contact us if you need more information about the providers involved in a particular transaction or request.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including orders, accounting, legal obligations, fraud prevention and dispute resolution. Retention needs may mean some records cannot be deleted immediately on request.
We take reasonable steps to protect information and restrict access according to business need, but no online service can guarantee absolute security. Please contact us promptly if you believe information associated with your account has been misused.
Access, correction and complaints
Contact microwholefoods@gmail.com to request access to or correction of your information, ask about deletion or other rights available under applicable law, withdraw a consent where relevant, or raise a privacy complaint. We may need to verify your identity and may need to retain information where the law requires or permits it.
We will consider your request or complaint and respond within a reasonable time or any shorter period required by applicable law. If we cannot fulfil a request, we will explain the reason where appropriate and any available review or complaint options.
Where Australian privacy law applies, you may also contact the Office of the Australian Information Commissioner. Our handling of a request will reflect the laws that actually apply to the business and the request, rather than assuming every overseas privacy regime applies.
Changes to this policy
We may update this policy to reflect changes to our services or legal requirements. The current version will be published here, and any additional notice or consent required by law will be provided.