Shipping policy

Shipping & Delivery Policy

Last updated: 4 November 2026

Overview

This Shipping Policy applies to orders supplied by Michael Yates trading as Micro Wholefoods (ABN: 15 645 746 159) through the Micro Wholefoods online store or an approved direct, wholesale or trade order.

In this policy, “we”, “us” and “our” refer to Michael Yates trading as Micro Wholefoods.

Orders are fulfilled from:

Micro Wholefoods
503/9 Williamsons Road
Doncaster VIC 3108
Australia

This policy operates together with our Terms of Service, Refund & Returns Policy and any additional terms expressly agreed for your order.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

1. Order Processing

Orders are processed and dispatched Monday to Saturday, excluding Victorian public holidays.

Our usual retail handling time is the same dispatch day, subject to the following hours and order cut-off times:

Monday–Friday: 9:00 am–5:00 pm, with a 2:00 pm order cut-off.
Saturday: 9:00 am–12:00 noon, with a 12:00 noon order cut-off.
Sunday and Victorian public holidays: No dispatch.

All times are Melbourne time.

Orders received by the applicable cut-off are dispatched the same day where possible. Orders received after the cut-off, on a Sunday or on a Victorian public holiday are generally dispatched on the next dispatch day.

Dispatch may be delayed where:

Payment has not been completed or verified.
Delivery information is incomplete or requires confirmation.
A product is unavailable.
An order requires wholesale, regulatory or manual review.
Carrier, weather, emergency or other operational conditions prevent safe dispatch.

2. Australian Standard Delivery

Cost: Free
Estimated delivery: Two to three business days after dispatch
Carrier: Australia Post Standard

Standard Delivery applies to all Micro Wholefoods retail products.

Delivery timeframes are estimates based on normal carrier operations and are not guaranteed delivery dates.

3. Australian Express Delivery

Cost: A$7.99
Estimated delivery: One to two business days after dispatch
Carriers: Australia Post Express, TNT Express or StarTrack, depending on the order, product and destination

Express Delivery applies to all Micro Wholefoods retail products.

Express Delivery means your order is sent using an express service. It does not guarantee delivery on a particular date where delays occur within the carrier network or because of circumstances outside our reasonable control.

4. Local Delivery

Cost: A$5.00
Delivery area: Eligible addresses within a 25-kilometre radius of Doncaster VIC 3108

Local Delivery applies to all Micro Wholefoods retail products within the eligible area. If your address is eligible, the Local Delivery option will be available at checkout.

Order by 2:00 pm Melbourne time for same-day local delivery. Orders placed later will be delivered on the next business day. If we need to arrange a different time, we will contact you personally.

You must provide an accurate address, telephone number and any access instructions required to complete delivery.

5. Local Pickup

Cost: Free
Pickup address: 503/9 Williamsons Road, Doncaster VIC 3108

Local Pickup applies to all Micro Wholefoods retail products.

Orders are usually ready within one hour during business hours. We will notify you when your order is ready for collection. Please wait for this notification before attending.

Pickup hours are:

Monday–Friday: 9:00 am–5:00 pm.
Saturday: 9:00 am–12:00 noon.
Sunday and Victorian public holidays: Closed.

All times are Melbourne time.

We may request your order confirmation and reasonable proof of identity or authority to collect the order.

6. Tracking

When a dispatched order includes tracking, a tracking notification will be sent to the email address or contact channel associated with your order.

The notification will generally include the carrier and tracking number or tracking link.

Tracking information is supplied by the carrier and may take time to update after dispatch.

Please monitor tracking and notify us if delivery appears delayed, incorrectly routed or marked as delivered when you have not received it.

7. Delivery Estimates

All delivery timeframes are estimates only.

Actual delivery time may be affected by:

The delivery address and regional carrier network.
Weekends and public holidays.
Weather or emergency conditions.
Peak seasonal volumes.
Carrier delays or service interruptions.
Incorrect or incomplete delivery information.
Access restrictions at the delivery address.
Customs or border processing.
Other circumstances outside our reasonable control.

We will take reasonable steps to fulfil accepted orders and assist with carrier investigations where delivery is materially delayed.

8. Delivery Addresses

You are responsible for checking your delivery address before submitting an order. The address must be accurate, complete and accessible to the selected carrier.

If you identify an address error, contact us immediately. We will make reasonable efforts to correct it before dispatch but cannot guarantee that a change can be made after an order has been processed.

If an order is returned because of an incorrect, incomplete or inaccessible address supplied by you, we may contact you regarding redelivery or refund options.

Any redelivery cost attributable solely to incorrect information supplied by you may be payable by you where permitted by law and agreed before redelivery.

9. Authority to Leave & Unattended Deliveries

A carrier may leave a parcel at the delivery address where permitted by its service conditions, the selected delivery option or an authority-to-leave instruction.

Where possible, select a secure delivery location and monitor tracking information.

If tracking shows that an order has been delivered but you cannot locate it, check the delivery location, household members, neighbours and any carrier notification before contacting us.

We will assist with a reasonable carrier investigation. Nothing in this section excludes responsibility that cannot lawfully be excluded.

10. Missing, Delayed or Lost Orders

If your order has not arrived within the expected delivery period, contact us with your order number and delivery details.

We may:

Check the tracking history.
Confirm the delivery address.
Open an investigation with the carrier.
Ask the carrier to provide delivery evidence.
Provide a replacement, refund or another appropriate remedy where required.

A carrier investigation may require a reasonable period to complete.

We remain responsible for fulfilling accepted consumer orders in accordance with applicable law. Handing an order to a carrier does not remove any responsibility that cannot lawfully be excluded under the Australian Consumer Law.

11. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, contact us as soon as reasonably practicable.

Where reasonably available, provide:

Your order number.
A description of the issue.
Photographs of the parcel and affected products.
The product lot and Best Before details, where relevant.

Please retain the product and packaging, where safe and reasonably practicable, until we confirm whether they are required for assessment or return.

Providing this information helps us investigate the issue. It does not remove any right or remedy available under the Australian Consumer Law.

Damaged, defective and incorrect products are handled in accordance with our Refund & Returns Policy and the Australian Consumer Law.

12. International Delivery

International delivery is available for eligible products to supported destinations, excluding the United States and Canada.

Standard international delivery cost: A$19.95
Estimated delivery: Six to 27 business days after dispatch
Carriers: Australia Post International Standard or FedEx Express International, depending on the order and destination

International delivery availability is subject to destination-country import requirements, carrier restrictions and product eligibility.

13. United States & Canada

We do not deliver orders to the United States or Canada.

Orders placed for delivery to either country will not be accepted or fulfilled.

14. International Customs, Duties & Taxes

The recipient is responsible for confirming that the products can lawfully be imported into the destination country.

International orders may be subject to customs duties, import taxes, regulatory charges, inspections or clearance fees imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or international delivery charge and are the responsibility of the recipient.

We do not control destination-country customs decisions, charges or clearance times.

If an international order is refused, detained, destroyed or returned because of a destination-country restriction or a failure to complete required clearance, contact us so that the circumstances can be assessed.

Any refund will be determined according to the product’s condition, costs incurred, applicable law and our Refund & Returns Policy.

15. Restricted Destinations & Products

Some countries restrict or prohibit the importation of foods, powders, botanical products or algae products.

Delivery availability at checkout does not guarantee that every product can lawfully enter the destination country.

If you are uncertain about an import restriction, contact the relevant destination-country authority before ordering.

We may decline an international order where we reasonably believe delivery would breach a legal requirement, carrier restriction or product-safety requirement.

16. Wholesale & Trade Shipping

Approved wholesale orders meeting the applicable minimum wholesale order value qualify for free freight, except where another delivery arrangement is expressly identified before acceptance.

Any applicable wholesale freight charge will be confirmed before the order is accepted or dispatched.

Special, remote, oversized or product-specific delivery arrangements may be quoted separately.

17. Subscription Deliveries

Where we offer a subscription and you purchase one, each recurring order is dispatched to the delivery address associated with that subscription when the order is processed.

You are responsible for updating the subscription delivery address before the next order is processed. An address or delivery change made after processing may not apply to that order.

Subscription orders remain subject to the delivery charges, product restrictions and delivery methods applying to the order when it is processed, together with the subscription terms agreed at purchase.

18. Returns to Sender

An order may be returned to us because of an incorrect or incomplete address, failed delivery attempt, non-collection, access restriction, customs refusal or carrier issue.

If an order is returned, we will contact you to discuss an appropriate redelivery, replacement or refund.

Any remedy will be determined according to the cause of the return, product condition, applicable costs and your rights under the Australian Consumer Law.

19. Changes to This Policy

We may update this Shipping Policy to reflect changes to carriers, delivery services, prices, geographic availability, operational requirements or applicable law.

The current version will be published on this page with its last-updated date.

A policy change will not retrospectively alter an order already accepted unless required by law or agreed with the customer.

20. Contact & Business Information

For shipping, tracking, delivery or pickup assistance, contact:

Business operator: Michael Yates trading as Micro Wholefoods
ABN: 15 645 746 159
Address: 503/9 Williamsons Road, Doncaster VIC 3108, Australia
Email: microwholefoods@gmail.com
Telephone: +61 406 316 456
Support hours: Monday–Friday, 9:00 am–5:00 pm; Saturday, 9:00 am–12:00 noon, Melbourne time. Closed Sundays and Victorian public holidays.